FAQ
How about your products quality?
- We mainly produce mid-to-high-end products. Our target countries are the United States, Canada, Russia, Brazil, Georgia, Kazakhstan and other European and American countries.
OEM MOQ
- Sanding Roll : Maximum width is 1.4 meters, length is 51 meters or 100 meters.
- Abrasive Belts:There is no minimum MOQ for abrasive belts. Customers can decide the quantity according to their needs.
What methods of payment do you accept?
- We accept Visa, MasterCard, American Express, Discover, and PayPal.
How about the delivery time?
- 7-15 days after getting the prepayment.
- If it is an urgent order, please notify us in time.
Can I return my order for a refund?
- Customers are responsible for all shipping costs to return merchandise. Custom items or non-stock items may be subject to a 15% restocking fee. Original shipping charges will not be refunded. Clearance items are not eligible for return.
Why am I receiving an invoice?
- Once your items ship either from our warehouse or our vendor's warehouse, we send an email (invoice). The invoice is only a receipt showing that the credit card has been charged for said amount. Some orders will ship in multiple shipments, if you created an online account - it will show what has shipped and what was back ordered.
I can’t find the sanding belt size I need listed online. Can I special order sanding belts?
- Yes! If you require a specific size and cannot find it in our online store, please email us at: xiaobaolu371@gmail.com with the size and grain size you require. We will be happy to respond during normal business hours.
Can I cancel my order after it has been placed?
- Unfortunately, our system does not have the capacity to cancel or edit orders once they have been completed. However, if you find that you have made a mistake with your order, we do accept returns for a refund. Original shipping charges are not refundable. If you find that we have made a mistake in shipping, please let us know immediately so we can correct the order for you.
Can you assist in choosing the right product?
- Absolutely! Please Email Us xiaobaolu371@gmail.com for assistance.